Your technicians are more than just problem solvers. They play a key role in your company's success and profitability. A well-trained technician can add thousands to the bottom line annually. This class covers the skills top producing techs use every day. Whether you are training a new tech or sharpening a seasoned pro, they will leave with the mindset, tools and strategies to win in the field consistently. 

Course Objectives 

• Master the 10 steps to profitable service calls
• How to discover every problem you have solutions for
• Conducting a repair vs replacement analysis
• Showing customers the value of service agreements
• How to price every job correctly and completely
• Leverage upsell opportunities without being pushy
• Present options when quoting a repair or replacement system
• Proven strategies to ask the customer to move forward with your proposal
• Increase closing percentage by overcoming objections

Credits

• 8 Factory credits
• 8 NATE credits depending on specialty